LEGAL REFERENCE

Our Terms & Conditions for isb15 Accounts

These terms govern every account opened on isb15.app and apply to all activity on our platform where local law permits. Read them carefully before you proceed — by...

Applies to all account holdersGoverned by platform rulesValid in supported regionsUpdated when policy changes
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isb15 Our Terms & Conditions for isb15 Accounts

What These Terms Cover and Require

These terms set out the rules for account registration, fund management, and acceptable conduct on isb15. Your account is personal and non-transferable; sharing access or operating multiple accounts breaches these terms and may result in suspension. Deposits made via JazzCash, Easypaisa, SadaPay, or Raast are subject to our transaction verification process before funds are credited. Withdrawals follow the same rails and are

processed after identity checks are complete. We reserve the right to amend these terms with notice posted on isb15.app. Continued use of your account after a posted amendment constitutes acceptance of the revised terms.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

TERMS SUPPORT CHANNELS

Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a conduct concern, our support team is available around the clock through the channels below.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents can clarify any clause in these terms and escalate formal disputes to the compliance desk within one working day.

Email Support

Write to our support address listed in your account portal for written records of any terms-related query. We aim to respond to all policy questions within 24 hours of receipt.

Help Centre

Our on-site help centre contains plain-language summaries of each section of these terms, updated whenever the policy changes, so you always have the current version at hand.

POLICY TRUST SIGNALS

Why You Can Rely on These Terms

We have structured these terms to be transparent, consistent, and enforceable so your account relationship with isb15 is clear from day one.

Plain Language Drafting

Every clause is written in clear English so you understand your obligations and ours without needing a legal background to...

Version Control

Each revision of these terms carries a published date. You can request the version that was active when your account...

Jurisdiction Clarity

These terms specify which activities are available in supported regions of Pakistan and where local law restricts access, so you...

Account Security Clause

A dedicated section covers two-factor authentication requirements, session management, and what to do if you suspect unauthorised access to your...

Dispute Resolution Path

The terms include a step-by-step dispute process: informal resolution first, then escalation to our compliance team, with timelines we commit...

Payment Rail Transparency

Our terms name JazzCash, Easypaisa, SadaPay, and Raast explicitly and describe the verification steps each rail requires, so there are...

How These Terms Relate to Our Other Policies

These terms work alongside our other policy documents. Each covers a distinct area so the full picture of your account obligations is clear and consistent.

Privacy PolicyExplains what account data we collect and how it is stored — these terms reference the privacy policy where data use affects your account conduct obligations.
Cookie PolicyCovers tracking on isb15.app — these terms incorporate the cookie policy by reference so your consent to cookies is part of your overall account agreement.
Withdrawal PolicySets out processing times and verification steps for JazzCash, Easypaisa, SadaPay, and Raast withdrawals in detail beyond what these terms summarise.
Account Verification RulesDetails the identity documents we accept and the timeline for completing verification — these terms require verification before withdrawals are released.
Promotional ConditionsAny active promotion on your account is subject to its own conditions, which these terms state take precedence over general terms where the two overlap.
Acceptable Use PolicyDefines prohibited conduct in detail, including scripting, collusion, and abuse of platform features — these terms incorporate it by reference.
Amendments Notice PolicyDescribes how and where we post changes to any policy document, including these terms, and the notice period we provide before changes take effect.
POLICY LAYOUT FEATURES

How We Have Structured These Terms

We have organised these terms so you can find the section relevant to your situation without reading the entire document from start to finish.

Numbered Clauses Every obligation is numbered so support agents and you can...
Defined Terms Glossary Words with specific legal meaning in these terms are capitalised...
Account Suspension Section A standalone section explains the circumstances under which we may...
Fund Safety Clause These terms include a clause on how account balances are...
Minor Access Prohibition These terms state clearly that account registration is restricted to...
Governing Law Statement The terms identify the governing law and the forum for...

Common Questions About These Terms

These terms take effect the moment you complete account registration on isb15.app. By submitting your registration you confirm you have read and accepted every clause as it stands on that date.

We can update these terms and will post the revised version with a new date on isb15.app. Continued use of your account after the posted effective date means you accept the updated terms.

The fund safety clause in these terms explains that verified balances are held separately from operational funds. We will process a withdrawal to your registered JazzCash or Easypaisa account after identity checks clear.

The core account rules apply equally regardless of whether you use JazzCash, Easypaisa, SadaPay, or Raast. Payment-specific verification steps are detailed in the withdrawal policy referenced within these terms.

Start with our live chat or email support to raise the issue informally. If unresolved, the dispute resolution clause sets out the escalation path and the timelines we commit to at each stage.

These terms apply to your account regardless of where you access the platform. Access from regions where local law restricts such activity is your responsibility, as stated in the jurisdiction clause.

Contact support with your account reference number and registration date. We maintain dated versions of these terms and can provide the exact text that applied when your account was created.